American Express has been making waves in the dining industry since acquiring online restaurant-reservation company Resy. This move has catapulted dining to the forefront of Amex’s strategy, with the recent acquisitions of platforms Tock and Rooam further solidifying their commitment to the industry. In a recent interview with WSJ, Resy CEO and Head of American Express Global Dining, Pablo Rivera, delved into the company’s growth strategy and how it is positioning itself against competitors like OpenTable.
Rivera discussed the opportunities that arose when he took on the role of CEO, highlighting Resy’s unique business model and the reasons behind Amex’s decision to acquire the company. He emphasized Resy’s focus on collecting and utilizing data effectively, shedding light on the future of restaurant reservations and the company’s approach to handling cancellations and no-shows.
One of the key points of discussion was Resy’s stance on reselling reservations, bots, and security measures to ensure a seamless dining experience for both customers and restaurants. Rivera also touched upon how the company is staying ahead of the curve in a rapidly evolving industry, as well as Amex’s recent acquisitions and what the future holds for Resy.
Overall, the conversation with Rivera provided valuable insights into Resy’s growth strategy, its competition with industry giants, and the innovative ways in which the company is leveraging technology and data to drive success in the dining sector. As Amex continues to double down on dining, it will be interesting to see how Resy further cements its position in the industry and shapes the future of restaurant reservations.
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Video “Resy’s CEO on How Amex Has Become Its Secret Weapon for Growth | WSJ” was uploaded on 02/26/2025 to Youtube Channel The Wall Street Journal