A Burnaby homeowner has been in a year-long battle with UPS after a delivery truck damaged his driveway wall and left without notifying him. Despite having clear surveillance footage of the incident, Dom Sacco struggled to get reimbursement from the courier company. His numerous calls and emails went unanswered, leaving him frustrated and out of pocket for repairs.
After deciding to fix the damage himself, Sacco continued to await payment from UPS. It was only when Consumer Matters stepped in that the courier giant finally responded. UPS has since issued an apology for the delay, but questions still linger about why it took so long for them to address the issue.
This incident serves as a reminder of the challenges that homeowners can face when dealing with large corporations. It highlights the importance of consumer advocacy and the role that media outlets play in holding companies accountable for their actions. Let this be a lesson for both consumers and businesses alike to prioritize communication and resolution in cases of damage or dispute.
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Video “BC homeowner battles UPS for a year over driveway damage” was uploaded on 02/06/2025 to Youtube Channel Global News