A dream vacation in Mexico quickly turned into a nightmare for over 100 Canadian travellers who found themselves stuck for three days trying to get home. The group was left stranded between resorts and the airport, with little to no communication from their airline throughout the ordeal.
Calgary resident Bryce Drohan, who was scheduled to fly home from Tulum, shared his frustrating experience. The flight was repeatedly delayed due to a hydraulic issue on the plane, until it was ultimately cancelled after a 14-hour wait. The lack of transparency and communication from the airline only added to the passengers’ frustrations.
The situation highlights the challenges and uncertainties that can arise when travelling, especially during a global pandemic. The stress and uncertainty of being stranded in a foreign country for multiple days is no doubt a nightmare scenario for any traveller. Travelers are calling for better communication and support from airlines in such situations to avoid further distress and confusion.
As the group of Canadian travellers finally made their way back home after a prolonged and stressful ordeal, they expressed their frustrations and disbelief at the lack of assistance and communication from the airline. This unfortunate incident serves as a reminder of the importance of transparency, communication, and support for travellers, especially during unexpected and challenging situations.
Watch the video by Global News
Video “Canadians stuck for 3 days trying to get home from Mexico: “This is ridiculous”” was uploaded on 04/01/2025 to Youtube Channel Global News
Ridiculous, we are going with West Jet and makes me want to change airlines
This just verifies how moronic it is in people now swearing off travelling to the US. Of course travel wherever one wants but excessive liberal regulation in Canada that benefit only the airlines, not citizens, has made air travel unaffordable and unbearable. The media has distracted citizens telling them to be offended and rage at the US president instead of who broke Canada in the first place. Being over offended believing the solution is travelling to countries with corrupt governments, high crime, or thousands of miles away via the current airline industry, is more than stupid.
First world problems!!! Lol, i find this kinda funny. I dont travel anymore so…i dont care
Who goes to Mexico anyway?? 😂😂
Vote with your feet, bycott WestJet and don't fly with them.
My first flight with Porter Airlines was both one of the best flights and one of the worst flights I have ever been on. On the way home I was dumped in Toronto for 12 hours with my dog. I had paid for a premium seat with extra leg room and that was ignored when I was finally put on a flight home. I am 6’2” and had my dog in a soft case under the seat in front of me. Never again Porter, figure it out. You suck big time.
Start boycotting west jet…
and you can just bet any claims for a refund will be fought right to the courts by WESTJET.
Despicable airline.
They dont want you to fly.
Good lord who is surprised with Westjet? This is the second worst airline in Canada. Wait what Oh yeah Air Canada has always been a n A hole company for years. Bon voyage!!!!
West jet is a POS company ran by woke employees ! Dec was the 3rd time i have been ripped off by this company for THOUSANDS .
Shoukd have went to the U.S. Mexico is flooded now. What do you expect. Lmao
I’ve ONLY had great experiences with Westjet having flown with them over 50 times. So sorry to hear about so many ruined lives.😢
Too many issues with westjet
Absolutely appalling. And EXACTLY like Air Canada. 😐🙄
It’s not the same anymore😢
Poor Canada just stay home. You guys were in lockdown like 2 years longer than everybody so you should be used to it by now. For you know Mexico no United States just stay home.
this is so unacceptable. what's wrong with the government not making this airline accountable.
Make a class lawsuit with hundreds sue them for billions
it's not a Canadian company anymore.
Keep flying folks. Keep flying.
Ok ok, they have no travel insurance…. And keep complaining…… Entitled people YEAH YEAH YEAH!!!!!
Should research an airline or any business before you use them.
I worked for westjet for 13 years. 2007-2020. I don’t even recognize them anymore.
Global News hiding the truth of Mark Carney's plagiarism in university is another form of biased election fraud….. Global News should be investigated for this criminal act
WestJet was bought by private equity investors and we all know how greedy they are. They will suck you dry and then proceed to harvest your bone marrow. Avoid greedy WestJet like the plague.
When it comes to consumer protection, Canada is a dump …third world standards ! Everyone is trying to screw you, and good luck trying to get compensation.
Wow that’s ridiculous
First world problems, I wish I could afford a vacation.
This is happening because Canadian dollars are garbage just like USA dollars. Welcome to the Anglo-Saxon club all of you.